Release Of Information Process
subpoena@lasvegassportsandspine.com
All inquiries regarding records requests must be submitted to the above email
Any other type of email correspondence will not be accepted, processed, or forwarded
Emerald Surgery Center does not accept record requests by fax, email, or drop service
All request for records must be mailed to our Process Center
1142 S. Diamond Bar Blvd PMB 310, Diamond Bar, CA 91765 —DROP SERVICE IS NOT AUTHORIZED
All inquiries regarding records must be submitted by email.
Processing Fee
We require, in advance, a non-refundable Initial Processing Fee for every record type requested —as each record type is retrieved and processed separately. This fee is not for the total cost of records, and it is only to start the retrieval process.
Any request directed or in "care-of" to a Third-Party Release Of Information Company will be rejected
Your Subpoena or HIPAA Authorization request must be directed to "Emerald Surgery Center". The Treating Doctor must also be specified in the request. Records from any of our Treating Locations must be requested separately.
Emerald Surgery Center is not represented by any Third-Party Release of Information Company
Production Cost
From the day our Process Center receives your request, your request is subject to TWENTY 20 business days turnaround
Do not call for status during this period. We will update you by fax and email
If records (digital, paper, storage) are found, a Final Production Invoice will be submitted to your office for approval. This Final Production Invoice must be made payable to "Emerald Surgery Center".
All payments for records must be payable to "Emerald Surgery Center"
Five 5 Days Download
Our practice will not fax, email, upload, or mail our patient's Private Health Information (PHI). Requested records information will be electronically delivered through our secure Portal. (High-grade SSL data encryption at transfer and 256-bit AES at rest).
As soon as your request is completed, we will notify you by fax or email. You can download your file as many times as you need for ONLY 5 FIVE DAYS, from our email notification date. If for whatever reason, a file needs to be re-uploaded, there will be a Re-upload Process Fee.
Referring Law Firms
Please DO NOT submit a request for records if you are a "Referring Firm". If you represent the law firm that referred the patient for treatment, you must specify this information in your request for records. This information is essential to better assist or redirect your inquiry to the correct department.
IT IS OUR POLICY THAT ANY OUT OF STATE SUBPOENA MUST BE ACCOMPANIED WITH A HIPAA AUTHORIZATION SIGNED BY THE PATIENT